Helping You Make a Seamless Transition

Unlike many competitors, who force their customers to do their own migrations, or who have limited experience in this area, USA.NET makes your migration easy — no matter how complex. Your dedicated Professional Services Engineer will guide you through the migration process, providing you with the tools, the know-how, and the answers to all your questions. In addition, he or she is backed by the USA.NET transition team of seasoned migration experts, who've handled some of the most complex migrations imaginable.

We've supported migrations for businesses of every size and seamlessly moved them from a variety of corporate email platforms including Microsoft Mail, Lotus Notes®, cc:Mail, GroupWise®, prior versions of Microsoft® Exchange, and other platforms with POP and IMAP protocols. Even if your company currently has its email hosted with another outsourced email provider, USA.NET has experience migrating from other outsourced email solutions as well.


Our Team Approach

USA.NET Professional Services team members are experienced, tenured professionals who hold a variety of certified professional credentials. Led by your USA.NET Professional Services Engineer, they will strive to understand your business intimately in order to craft a tailor-made solution that will serve and add value to your organization. Your Professional Services Engineer will act as your trusted agent to your organization, utilizing the utmost integrity and confidentiality. We'll work as trusted partners with your IT staff or current email service provider to provide project management and technical coordination before, during and after the migration.

Our goal is to move the customer-vendor relationship forward to the level of strategic partnership. We do this by instilling confidence in our customers, based on our performance and follow-through.

After you've successfully completed the migration, your USA.NET Technical Account Manager will help you optimize your corporate email service experience with our Fortune 50 messaging infrastructure. You'll immediately see the benefits of utilizing our "just-right" sized mailboxes for blazing speed, efficiency and flawless functionality.

Going forward, your Technical Account Manager will be your USA.NET point person and primary contact for questions, issues, or expanding your service package. And we also boast 24x7x365 high-touch customer support — whenever you need us.


What Makes the USA.NET Migration Experience So Much Better?

  • USA.NET has migrated more than two million mailboxes to its hosted corporate email solutions.
  • USA.NET leverages best practices for email data migrations, desktop deployments and training programs.
  • USA.NET migrates email systems with over 20% more efficiency than the industry standard.
  • USA.NET's proprietary methodology, based on the Microsoft Solutions Framework (MSF), is a pragmatic and flexible framework. The methodology takes a proactive approach to risk management by mitigating risk through contingency planning. The MSF includes four phases: Assessment, Design & Plan, Build & Pilot, and Implementation.
  • USA.NET email migrations support migrating email, folders, sub-folders, message fidelity attributes (read/unread status, received date, attachments, etc.), calendar events, contacts, tasks, public folder data, distribution lists and directories.


Three Migration Approaches

Depending on the complexity of your migration, we offer three unique approaches to the USA.NET Hosted Microsoft® Exchange or CMS solution. All implementation/migration approaches adhere to USA.NET's proven messaging service methodology and fully ensure that all users are operational on the USA.NET Hosted Microsoft Exchange solution.


Basic Migration Solution
The Basic Migration Solution is most often used by smaller organizations that do not require migration of existing mailboxes, email or data from a prior email system. The Basic Migration Solution provides complete setup of initial services, including:

  • Basic set up and implementation of the mailboxes.
  • USA.NET will provide a training session to the administrators on the Web-based admin tool.
  • Provide documentation on how to change the MX Record and provide assistance as needed on the MX Record change.
  • Outlook® ezProfile Wizard Configuration Tool — This tool eliminates the need for desktop touches in configuring the Outlook Client.


Standard Migration Solution
The Standard Migration Solution, also referred to as the "Flash-Cut" approach, handles the migration of messaging accounts and server data from existing email servers to the USA.NET hosted Microsoft Exchange environment in a single "flash" over an evening or a weekend. Tasks include several weeks of design, testing, support and all the components of Basic Set Up plus:

  • Implementation of the service with the support of a dedicated Professional Services Team Member for the flash cut migration.
  • USA.NET will provide a training session to the administrators on the Web-based admin tool.
  • Set up the mailboxes and provide documentation on how to change the MX Record and provide assistance as needed on the MX Record change.
  • USA.NET will provide a dedicated Professional Service team member who will help with the data (contacts, emails etc.) migration and provide appropriate support as needed.


Enhanced Migration Solution
The Enhanced Migration Solution is commonly called the "Phased" approach. It builds on the Standard Migration Solution and provides support for co-existence with the legacy email service to support migrating users over a period of time as well as the following:

  • Seamless Mail Routing to allow email to continue to deliver to any user regardless of whether they are migrated or not.
  • Consolidated Address Book to provide migrated and non-migrated users visibility to all staff again regardless of their migration status.


Custom Services
USA.NET offers additional implementation services to address customers' unique needs. Services can easily be scaled to meet variable needs, including:

  • Desktop data migration
  • End-User training services
  • Migrations from GroupWise®, Lotus® Notes, and other messaging systems
  • Messaging application integration
  • Language customization
  • Custom reporting
  • Custom branding
  • Other messaging consulting services

Ready with some questions of your own? Fill out the form or call one of our customer representatives at 800-653-0179. They'll answer your concerns and questions, and won't pressure you to buy anything! Click here for the information we'll need to help you get the most out of your call.