What to Look For This Time to Prevent You From Having a "Next Time"
With USA.NET, You Run Your Business, We’ll Run Your eMessaging ®
- Customer Service that Never Sleeps
USA.NET gives you the peace of mind that comes with a dedicated Technical Account Manager (TAM) plus a fully-staffed Network Operations Center where our own engineers and highly trained technicians are available 24x7x365. Your Technical Account Manager is highly and continuously trained and certified in the latest technology. They are also highly experienced; most have more than 5 years with us. Your TAM will be your dedicated representative when you add or change service, or select new features. If there's ever a problem with your email, your TAM leads the team at USA.NET to find the right solution.
- An Easier Migration
You'll have your migration led by a Professional Services Engineer who is part of our dedicated and experienced migrations team and who will work closely with your TAM. Our teams have handled over 2 million migrations to date — from large to small, across a variety of platforms. Many of these customers got tired of settling for poor service and switched over to USA.NET after having downtime and reliability issues elsewhere. You'll enjoy a seamless transfer with no interruption in service, lost data, or snags. USA.NET's Professional Services team leverages best practices for email data migrations, desktop deployments and training programs. These best practices and migration tools allow USA.NET to implement migrations over 20% more efficiently than industry standards. USA.NET can create custom tools and processes to satisfy a range of migration needs.
- Fortune 50 Infrastructure for Reliability
USA.NET offers one of the finest, most technically advanced, clustered, redundant and High Availability (HA) infrastructures with SAN storage. Within our architecture, we've eliminated any single points of failure and mitigated interruption risk in our design. What this means is that USA.NET delivers the highest uptime — 99.9% — and reliability. We manage over 750,000 hosted email users under contract in 120 countries. Doesn't your company deserve state-of-the-art technology for its most critical messaging system?
- Change Management
Nobody likes change, and company-wide change can be a major technical and emotional headache. USA.NET takes the stress out of the change, whether you're moving from an in-house solution or another email hosting provider. We make it easy with thorough communications prior to and during migration; we're with you the entire way, managing the process, making it streamlined and simple. We understand change management from a corporate perspective, because we are constantly implementing patches, upgrades and improvements to our service. In our own methodical change management protocol, we test everything in our Operational Readiness Lab prior to implementation. Everything is tested, scheduled, and audited to avoid any negative impacts to our customers.
- Secure Data Center
A Secure Data Center is the most secure rating available. USA.NET has it. Designed to protect data from all threats, utilizing surveillance, authentication, tracking and monitoring. You can rest easy knowing your data is safe with USA.NET.
- Service Level Agreements with Conviction
USA.NET delivers a guaranteed 99.9% availability — and backs that up with online reports available to all of our customers. You'll get reliable uptime that exceeds the email hosting provider industry standard. We don't make excuses — we make it work!
- Four Tiers of Service Plus a Broad Array of Features
You get to choose between 2 tiers of Microsoft Exchange service, a robust, scalable and cost-effective solution; and 2 tiers of customizable web interface "branded email" service. USA.NET also offers more than 20 value-added enhanced features, so you get exactly the service you need. We'll build customized end-to-end solutions integrated with your applications so that your business can thrive. As your needs change, so can the service we provide you.
- Audited at the Highest Levels for Optimal Performance
USA.NET has performed SAS 70 Type II audits annually for the past 5 years. These rigorous audits actually test our controls to ensure the highest levels of security and compliance.
- Premier Support from Premier Technology Partners
USA.NET uses only top name vendors in our solution offering. We partner with abridean, Blackberry®, Symantec™, Cisco®, Compaq®, EMC2®, Microsoft®, Oracle®, Sun®, and other top tier vendors. We also develop, maintain, and pay for premier relationships with these vendors to receive top line service and immediate response that we use to help our customers. We get the best support…so we can give the best support.