Case Studies
- MTM Luxury Lodging Case Study
MTM Luxury Lodging isn't an ordinary hotel management group. This boutique hotel management team was awarded the 2008 Visionary Award by HT Magazine for their use of modern technology in their day to day operations. Hotel 1000, an MTM property in downtown Seattle was designated as one of the "top geek hotels" by CIO.COM. MTM's small IT group, is able to successfully support the over 450 employees and thousands of guests across seven luxury properties by leveraging hosted services from USA.NET including hosted Exchange 2007, wireless services, content filtering and collaboration services
- Global Learning Semesters Case Study
For a few weeks out of the year, Todd Livesay's job keeps him up at night. As university relations manager for Global Learning Semesters, a unique academic study abroad program affiliated with the University of Nicosia, he is the primary contact for all program students and their parents. At the start of each semester, 100-150 students all fly from North America to foreign destinations - at once. "As you can imagine with international travel, anything can happen," Livesay said. "Planes are delayed, luggage is lost, or students miss their flights. We have to communicate immediately with students, parents and program coordinators in the arrival cities to ensure someone is there to pick them up as soon as they arrive. I wouldn't be able to do my job without the ability to forward messages from any location to anywhere at any time." In the past, GLS' email service lacked the mobile communications capabilities to support the team's global needs. As staff coordinate with each other, travel and educational partners, students or parents, they need reliable communication across countries and time zones
- Astadia Case Study
Astadia provides management consulting and technology solutions to businesses, effecting change by implementing and automating sales, marketing and customer service processes. A leading Software as a Service (SaaS) consulting firm, they apply technology solutions and encourage the use of on-demand software systems. Astadia partners with their clients in automation, employee performance management, sales and marketing efficiency, commission structures, and compensation for sales and customer service personnel. Astadia has team members in markets throughout the U.S. and Europe and supports clients in over 15 countries. In December 2006, a corporate merger made it necessary for Astadia to absorb their existing POP3 environment into an internal, enterprise-wide Exchange environment. With only one IT person on staff and a philosophy that encourages outsourcing technology solutions, managing the Exchange server presented a challenge. "Managing our own IT infrastructure was not our core competency. We're not Exchange experts," said Michael Roseman, VP of Finance and Strategy at Astadia. The Exchange server, residing in the Atlanta office, had limited bandwidth and was suffering from performance issues.
- W.J. Bradley Case Study
At W.J. Bradley Company, a privately held mortgage firm with over 500 employees across 32 locations, having reliable, secure and anywhere access email is critical. If email is unavailable, productivity suffers and the processing of loans can be jeopardized. The company tried Gmail from Google but decided to find a solution built on Microsoft Hosted Exchange where wireless services are tightly integrated, and users could use the full Outlook client.
- Swett and Crawford Case Study
Insurance wholesale broker Swett & Crawford sends and receives more than one million e-mail messages each month, and for its 900+ users the availability and reliability of an e-mail solution is critical to business. Swett & Crawford was still relying on the IBM Lotus Notes-based e-mail infrastructure that was using when it divested from its parent company two years earlier, and it was increasingly difficult to find resources to maintain that infrastruc-ture. Swett & Crawford decided not only to migrate off the Notes platform, but it also decided to seek an external partner who could maintain the entire messaging infrastructure. Its choice? USA.NET and its hosted messaging solution based on Microsoft Exchange Server. The decision frees the Swett & Crawford IT department to add value elsewhere within the company while enabling easy access to a mail system that is more reliable and more flexible.
- Ciracom Case Study - Video
Amy Rutt, President and CEO of Ciracom, details why the company choose USA.NET for its dependability, predictable cost, and high touch customer service. After doing their due diligence and looking at many USA.NET competitors, Ciracom found the easy choice. See how this professional network engineering services organization got back to its core business after moving to Exchange hosting.
- United Airlines Case Study
United Airlines (UAL) is the second largest air carrier in the world. With hubs in Chicago, Denver, Los Angeles, San Francisco and Washington, D.C., and key international gateways in Tokyo, London, Frankfurt, Miami and Toronto, United flies to more than 109 destinations in 23 countries. United's 65,000-plus employees worldwide bring people together safely, conveniently and efficiently more than 1,800 times a day. United's customers also enjoy access to more than 700 destinations around the world through Star Alliance™, the leading global airline network. United Airlines used an in-house HP OpenMail® platform to provide email for its corporate staff, as well as for its pilots and flight attendants. With more than 32,000 pilots and flight attendants using email, supporting UAL's eMessaging infrastructure placed a heavy burden on the company. UAL was seeking a reliable, globally accessible email solution for its pilots and flight attendants, while the balance of the corporate staff remained on the in-house HP OpenMail platform.
- Farmers Insurance Case Study
Farmers Insurance Group is the nation's third largest writer of auto and home insurance with 18,000 agents serving 15 million customers. Corporate messaging for the entire agent network was handled by Sendmail, an open-source "freeware" solution that had been implemented internally. The aging system was not well-supported, nor was it integrated into the agent portal site. As a result of these limitations, 90 percent of the agents forwarded corporate messages through their private email accounts. With agents conducting business from private accounts, the company suffered from poor corporate branding and a loss of channel reporting capability.
- Symantec® Brightmail® Anti-Spam Case Study
USA.NET, a message service hosting provider, saw the quality of its message services threatened by a jump in image-based spam in late 2006. Symantec analysts developed new tools and techniques for an antispam solution that more than quadrupled the catch rate for image-based spam. This virtually eliminated it from USA.NET customer mailboxes, ending complaint calls from customers about spam, and helping to reduce the processing and storage burden from image based spam by as much as 95 percent.